Free standard delivery over €75 · Eligible EU destinations
Małachowski

Małachowski information

Refund Policy

Withdrawal, returns, refunds and your statutory rights for faulty or misdescribed goods.

14-day withdrawal

Where EU distance-selling withdrawal rights apply, you may notify the seller that you wish to withdraw within 14 days of receiving the goods, without giving a reason. Special timing rules can apply to split deliveries. Mandatory local protections remain unaffected.

How to notify the seller

Send a clear withdrawal statement through the Contact page, including your name, order number, items and the date received. You do not need to use a particular form. Keep a copy of your notification. Request and confirm the return address before sending any goods back.

Returning goods

After giving notice, return goods within the applicable legal period, generally 14 days. Pack them to avoid damage and retain evidence of posting. You may inspect goods as you could in a shop; handling beyond what is needed to establish their nature, characteristics and functioning may result in a lawful deduction for diminished value.

Return costs

For a change-of-mind withdrawal, direct return costs may be payable by the consumer only where the applicable legal requirements and advance information have been met. Faulty, incorrect or misdescribed goods are treated under statutory remedies, not simply as change-of-mind returns. Contact the seller before arranging a return.

Refund timing and method

Where a statutory withdrawal applies, refunds are generally due within 14 days of notification. The seller may withhold reimbursement until the goods are received or evidence of return is supplied, whichever occurs first, where law permits. Reimbursement normally uses the original payment method unless expressly agreed otherwise without additional fees.

Delivery charges

For withdrawal from an entire eligible order, the standard outbound delivery cost is refundable where required by law. Extra costs for choosing a more expensive delivery method, such as express delivery, need not be reimbursed beyond the standard option. Partial-order treatment depends on the applicable circumstances and law.

Lawful exceptions

Exceptions may include goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery, where the legal conditions apply. Sports products are not automatically non-returnable simply because of their category.

Faulty or incorrect goods

Use the Contact page with your order number and details of the issue. Applicable legal repair, replacement, price-reduction or refund remedies remain available as required by law. This policy does not reduce statutory conformity protections or require you to waive them.

An unpaid order

A saved order is not proof that money has been paid. If payment has not taken place, contact the seller about cancellation rather than expecting a payment refund. Actual refunds depend on the payment arrangement and amount received.

Good to know before you go

A clearer route
to your next outside.

Ordering, delivery, returns and the small details that help you choose with confidence.

Contact customer care
Do I need an account to order?

No. Every order is placed as a guest. Your cart and wishlist are saved on this browser, not in a customer account.

How do I choose gear for my activity?

Start with the activity collection, then compare materials, dimensions and intended use on each product page. A compact everyday kit is often more useful than carrying everything.

What does standard delivery cost?

Standard delivery costs €4.90 and usually takes 3–6 business days. It is free when the EUR-equivalent merchandise subtotal is over €75. At exactly €75, the standard charge still applies.

Can I choose express delivery?

Express delivery costs €9.90 and usually takes 1–3 business days. The express charge applies regardless of order value. Times are estimates, not guaranteed arrival dates.

How can I check delivery to my country?

Use the Contact page to check delivery availability for your EU destination before placing an order.

Are prices inclusive of VAT?

Yes. Displayed product prices include VAT. You can browse in EUR, USD, GBP or PLN; the final order stores the selected currency and its actual totals.

When are prices and availability checked?

Current prices, available stock, shipping and any promotion are checked again when you place the order. A saved cart does not reserve stock.

How is payment handled?

Payment is arranged separately. This store does not collect card details or process online payments. An order number confirms receipt of the order, not payment.

Can I return an item?

Where EU distance-selling withdrawal rights apply, you have 14 days to notify the seller. Lawful exceptions may apply, including certain personalised goods. Faulty-goods rights remain unaffected.

What if an item arrives damaged or incorrect?

Keep the packaging and order details, and contact customer care with a description of the issue. Do not send goods to an unconfirmed return address. Your statutory rights are not reduced by the store policy.

Can I print my order?

Yes. The order-received page includes a printable summary of the items, customer details, delivery and totals. Keep the private confirmation link safe; anyone with it can view that order.

Do you use optional cookies?

No optional analytics or marketing services are currently configured. Necessary storage supports your cart, wishlist, currency and privacy choices. You can reopen Cookie Settings in the footer.