What happens when you place an order, and what your confirmation does—and does not—mean.
Guest checkout
Review your contact information, delivery address, selected items and delivery option. No account, registration or online card form is required.
Final validation
Current stock, active products, prices and promotions are checked before saving. The order and its historical item prices are stored together, and stock is reduced only when that transaction succeeds.
Your order reference
A unique ACT order number acknowledges that the order was received. Keep the private confirmation link safe. You can print the order summary from that page.
Payment and acceptance
Payment is handled separately with the seller. The site does not claim successful payment or dispatch. The order summary is not a tax invoice or proof of payment.
Changes and support
For corrections or cancellation requests, use the Contact page and include the order number. Whether a change can be made depends on fulfilment status and applicable consumer rights.
Good to know before you go
A clearer route to your next outside.
Ordering, delivery, returns and the small details that help you choose with confidence.
No. Every order is placed as a guest. Your cart and wishlist are saved on this browser, not in a customer account.
How do I choose gear for my activity?
Start with the activity collection, then compare materials, dimensions and intended use on each product page. A compact everyday kit is often more useful than carrying everything.
What does standard delivery cost?
Standard delivery costs €4.90 and usually takes 3–6 business days. It is free when the EUR-equivalent merchandise subtotal is over €75. At exactly €75, the standard charge still applies.
Can I choose express delivery?
Express delivery costs €9.90 and usually takes 1–3 business days. The express charge applies regardless of order value. Times are estimates, not guaranteed arrival dates.
How can I check delivery to my country?
Use the Contact page to check delivery availability for your EU destination before placing an order.
Are prices inclusive of VAT?
Yes. Displayed product prices include VAT. You can browse in EUR, USD, GBP or PLN; the final order stores the selected currency and its actual totals.
When are prices and availability checked?
Current prices, available stock, shipping and any promotion are checked again when you place the order. A saved cart does not reserve stock.
How is payment handled?
Payment is arranged separately. This store does not collect card details or process online payments. An order number confirms receipt of the order, not payment.
Can I return an item?
Where EU distance-selling withdrawal rights apply, you have 14 days to notify the seller. Lawful exceptions may apply, including certain personalised goods. Faulty-goods rights remain unaffected.
What if an item arrives damaged or incorrect?
Keep the packaging and order details, and contact customer care with a description of the issue. Do not send goods to an unconfirmed return address. Your statutory rights are not reduced by the store policy.
Can I print my order?
Yes. The order-received page includes a printable summary of the items, customer details, delivery and totals. Keep the private confirmation link safe; anyone with it can view that order.
Do you use optional cookies?
No optional analytics or marketing services are currently configured. Necessary storage supports your cart, wishlist, currency and privacy choices. You can reopen Cookie Settings in the footer.